Question 1

Do you have any certification?

Accepted Answer

Yes, currently Joshua Bambridge at Double Edge Sharpening has completed his certification and is a standing member of the International Scissor Sharpener's Association (ISSA).

Double Edge Sharpening has also completed certification with the Shark Fin® Shear Company, and is authorized to perform any and all repairs on all SHARK FIN® BEAUTY SHEARS, without voiding any manufacturer's warranties. For verification, you may call toll free 1-888-544-7254

Question 2

What is your cancellation policy?

Accepted Answer

We understand that sometimes, unexpected delays can occur, making schedule adjustments. If you need to cancel your appointment, we respectfully request at least 24 hours notice.

Any cancellation or reschedule made less than 24 hours will result in a cancellation fee of $25. We will do our very best to reschedule your service for another time that is convenient to you. We require a credit card to hold your appointment. Cancellation fees will be charged to your card on file.

Question 3

What is our return policy?

Accepted Answer

Full refund within 7 days. Item must be untampered. Contact us ASAP.

Question 4

What if I am not satisfied with the shear sharpening end result?

Accepted Answer

Customer care and satisfaction is our number one priority. If you are not satisfied with your end result, contact us right away and we will schedule a time for us to rectify the issue. We strive to work with our customers to give them the best results possible.

Question 5

Do we offer pick-up/drop-off or group bookings outside Brandon?

Accepted Answer

Yes. We serve outside Brandon. Check Services page for fees and surcharges.

Question 6

Do you sharpen clipper blades?

Accepted Answer

YES! Double Edge Sharpening now offers a full range of clipper blade sharpening. See "Services/Prices" tab and "How it Works" tab for more information.

Question 7

Do you sharpen just hair stylist shears?

Accepted Answer

We provide sharpening for a wide range of shears and tools such and pet grooming shear, sewing scissors and other items. See our Services page for more details.

Question 8

How does the mail-in service work?

Accepted Answer

**IMPORTANT - DURING THE CANADA POST STRIKE PLEASE USE PRIVATE COURIER TO MAIL IN SHEARS**

We provide sharpening for any one in Manitoba or across the country.  How do you mail in your items?

4 Easy Steps:
1.  Download the shipping form and write down the items you are shipping. (See "HOW IT WORKS" tab to download form)
2.  Take a photo of the form and items for your records.
3.  Put the form in the envelope, taking note of our mailing address.
4. Protect your items by wrapping them in newspaper, cloth or a bubble envelope if appropriate. Don’t forget to write your return address on the envelope.

Customers wishing to mail their items to us for servicing must pay for shipping to us and must include an extra prepaid, self addressed envelope for the return of their items. If a prepaid, self addressed envelope is not included, we will add the shipping cost to the final invoice. Please provide a note in your shipment with infomation on what you use your items for to help us better serve you.

Items can be shipped to the following address - PLEASE USE PRIVATE COURIER SUCH AS FEDEX OR PUROLATOR:

DOUBLE EDGE SHARPENING
PMB #0000
Unit E 1300 18th Street
Brandon, Manitoba, Canada
R7A 6A7

Question 9

How how do I know my shears need  to be sharpened?

Accepted Answer

There are a number of reasons how you can tell if you shears need to be sharpened. Six typical reasons are:
1. You dropped your shears.
2. They feel dull.
3. Your hand and/or wrist may feel sore.
4. Your shears are pushing the hair.
5. Your shears are pulling or grabbing clients hair. 
6. There are nicks or dents on blade making it feel cruchy.

Question 10

How often should I get my shears sharpened?

Accepted Answer

Length between sharpening depends highly on how often you are using them and which cutting techniques you tend to utilize the most.
 
For a full-time stylist we recommend every 3-4 months.
For a part-time stylist we recommend every 5-6 months.
Barbers/Stylists who do a lot more cutting than chemical services will need them done more often, closer to the 3 month mark.
 
If you do a lot of dry cutting, finishing and texturizing with your shears you will need them done more often than someone who cuts on mostly wet hair; cutting dry hair is more aggressive on your blades than wet hair.

Question 11

What is the warranty on ABOVE shears?

Accepted Answer

Lifetime warranty against factory defects. ABOVE Shear Company decides coverage.

Question 12

What is your turn around time for shears that are picked-up for servicing?

Accepted Answer

We understand your tools are your livelihood, so we strive to deliver as quickly as possible. Our turn around times are subject to availability and can vary, but we typically get your items back to you within 2-3 business days or less.

If you have a hard deadline for your order, please indicate it on the order form at checkout and we will work to accommodate a rush on the expected turn around time.

We also have a selection of ABOVE shears that can be loaned out for purchase during your servicing.

EXCITING NEWS! WE NOW OFFER
CLIPPER BLADE SHARPENING!
CHECK OUT SERIVES/PRICING FOR MORE INFO

FAQ

DOUBLE EDGE SHARPENING - EST. 2024